Vermont 2-1-1 - Information & Referral Specialist (Full-time/Part-time)
We are currently looking for a Contact Center based Information and Referral (I&R) Specialist.
An I&R Specialist is a client-focused position responsible for leveraging technology to provide assessment, problem solving and referral assistance over the phone, email & text message for clients with complicated needs. A successful I&R Specialist knows the importance of compassion, advocacy, cultural competency and follow-up assistance to help clients access the services needed to build and sustain healthy lives.
Computer experience is required and database software experience is preferred. Must be able to handle crisis situations and deal with difficult inquirers. The ability to work a flexible schedule including early evening hours is essential.
This position requires critical thinking skills and a desire to help those in need.
Mission Focused:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. United Way will engage in the interactive process to determine if reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions of their jobs.
Job Type: Full-time/Part-time
Work Location:
Interested persons can apply through Indeed.
An I&R Specialist is a client-focused position responsible for leveraging technology to provide assessment, problem solving and referral assistance over the phone, email & text message for clients with complicated needs. A successful I&R Specialist knows the importance of compassion, advocacy, cultural competency and follow-up assistance to help clients access the services needed to build and sustain healthy lives.
Computer experience is required and database software experience is preferred. Must be able to handle crisis situations and deal with difficult inquirers. The ability to work a flexible schedule including early evening hours is essential.
This position requires critical thinking skills and a desire to help those in need.
Mission Focused:
- Ability to catalyze others’ commitment to vision
- Commitment to accomplishing shared goals
- Values diversity and inclusion
- Communicates effectively
- Treats others with respect and dignity
- Actively listens to and facilitates input and contributions
- Uses a strengths based approach
- Seeks and share knowledge of resources
- Takes collaborative approach to addressing issues
- Has a focus on results and can effectively communicate goals, data, and impact
- Develops relationships with resources and drive results
- Has necessary organizational skills
- Acts with integrity and strong ethics to foster trust at all levels (personal, market, societal)
- Internalizes the meaning and commitment of United Way and consistently acts according to its values and purpose
- Demonstrates the value of the network; is a good system-citizen
- Is accountable and transparent with all stakeholders
- Bachelor’s Degree in Human Services or related field
- an Associate’s Degree plus a minimum of one year’s experience working in health, human, or community services
- or comparable High School diploma with 3+ years experience in social service and/or a contact center environment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. United Way will engage in the interactive process to determine if reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions of their jobs.
Job Type: Full-time/Part-time
Work Location:
- One location
- Rotating 8am-8pm
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
Interested persons can apply through Indeed.
United Ways of Vermont is an equal opportunity employer. Candidates from diverse backgrounds are encouraged to apply.
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